REFUND POLICY
All our clients are very important to us, that’s why Girl Who Loves Pink has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://www.girlwholovespink.in.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email girlwholovespink01@gmail.com, phone 9820668633 or other contacts provided below.
Some of the goods can be returned within 10 days of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.
See the Exceptions section below to learn more about which goods are not eligible for a refund.
STANDARD RETURNS
Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.
If the item is not subject to an Exception, you must place your refund request within 10 days of delivery of the item.
Please return the goods to us by sending to the address: GirlWhoLovesPink, 9820668633, 1305 C WING ZEN MAPLE HIRANANDANI POWAI MUMBAI, 400076, Maharashtra, India
In case of the return of the goods, you will be responsible for paying the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.
Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 10 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
RETURN EXCEPTIONS
Your right to return quality goods purchased in the online store does not apply to:
- Goods that are not suitable for return because of sanitary and health reasons (Example Face masks)
- Goods that have been personalized for your buyer.
DEFECTIVE GOODS
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at girlwholovespink01@gmail.com within 10 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- VAT invoice number
- Product name
- Information about the defect, failure or missing part of the item
- Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To replace the defective goods with quality items
- To supplement the incomplete goods with missing components
- To refund the money paid
In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).